Returns Policy
What you can return, how to return it, and how refunds work.
This page is a plain-language summary while our full legal text is completed with counsel. It is provided for clarity; your statutory rights under applicable law always apply and are not limited by anything here.
Your return window
You can request a return for eligible items within 14 days of delivery. This window is in line with UAE consumer-protection law. Where a product page or promotion advertises a longer window, the longer published window applies to that item.
Condition of items
Items should be unused, complete, and in their original packaging. Faulty or wrong-item deliveries are always returnable regardless of condition.
How to start a return
Signed in: go to Account → Orders, choose the item, and request a return. Guest orders: contact support with your order number and phone number. You will receive a confirmation and the next steps.
Getting the item back
Support arranges the return route with you — a courier pickup where available, or a drop-off point. Never hand an item over without a return confirmation.
Refunds
Refunds are issued after the returned item is received and checked — that inspection decides the outcome, and there is no fixed processing window. Support then contacts you to arrange how you actually receive the money — a bank transfer or a replacement item; a refunded amount shown against your 888 Wallet balance cannot be spent at checkout or withdrawn. Bank details are collected only through the secure support channel — never in marketing messages.
Items that can't be returned
Perishable goods, hygiene-sealed items that have been opened, and products made to your specification cannot be returned unless they arrive damaged or faulty.
Help
Anything unclear about a return: the Help section — support can walk the whole journey with you.
